Your knowledge base stays with you
Guides, previous replies and internal rules stay in your Tickessa installation. You decide what AI may see at all.
Trust is not an add-on
Your data is not training material.
Tickessa uses AI to make support easier. What your customers entrust to you is not used to further train someone else's general AI models. Your knowledge stays yours.
Show me howBackground knowledge stays in-house
AI may look things up. It may not take anything away.
Tickessa does not need to train a new model on your knowledge. It retrieves only the information needed for the task at hand. Afterwards, that information does not secretly become training material for a general model.
Only what is needed right now
For a reply, AI receives the relevant excerpt rather than your entire company knowledge. Less data means less risk.
No use for model training
Tickessa uses services and settings where your content is not used to train general AI models.
You set the boundaries
Projects, roles and approvals determine where knowledge belongs. AI receives no special privileges.
You decide where AI thinks
Managed for you. Or entirely with you.
We take care of it. Your data stays protected.
Tickessa handles selection, access and cost control. Only what is needed for the task is transferred. Customer data is not released for training general models.
AI runs on your own computer or server.
For especially sensitive environments, Tickessa is planned to work with fully local AI. Neither the request nor the background knowledge then leaves your premises.
Local AI grows with you
From a Mac mini to a small in-house compute centre.
You do not have to start big. The planned local setup can grow with your support volume — without giving up control of your knowledge.
Start compact
For smaller teams and manageable support volumes. Quiet, efficient and right in your own office.
Handle more at once
When more requests need to be handled in parallel and faster replies matter more.
Serious support volume
Several machines share the workload. Knowledge still stays inside your own network and under your control.
The right size depends on the tasks, desired speed and support volume. We plan the appropriate level together — without selling unnecessary hardware.
Why AI helps here
Busywork for AI. Responsibility for people.
AI is not an oracle in Tickessa. It pre-reads, sorts, summarises and prepares. Your team decides. That is exactly how it saves time without taking away control.
Replies remain reviewable before sending Sensitive cases go straight to a person Tickessa remains usable without AI You can change or switch off AI access
Trust before automation