Tickessa
DeveloperDE

AI support without the AI circus

50 requests in.
5 decisions left.

Tickessa organises the communication chaos, summarises requests and drafts replies. You focus only on what genuinely needs a human.

Show me the calm

Humans stay in charge. Always.

Light is deliberately manual. AI and automation start with Business.

Inbox tamedNot another tool.
Today

What needs attention?

5decisions
instead of 50 emails
Quick reply reviewFAIRdriving · Urgent
→
AI draft is readyORTNUNG · 24 sec
→
45 requests already pre-sorted
Less inbox✦More clarity✦Thoughtful replies✦Multiple projects✦Mobile first✦

Your inbox is not the problem.

The problem is that it expects you to decide what really matters.

Tickessa turns scattered communication into a clear workflow: understand incoming requests, avoid needless loops and surface the few decisions that matter.

Take a breath

Turn ‘Ugh.’ into ‘Sorted.’

Everything in

One inbox instead of five tab groups.

Project inboxes, forms and app reports stay clearly separated in one shared workspace.

Prep done

Read, sort and summarise.

Tickessa prepares context, priority and a reply draft. People get the short version instead of the novel.

You decide

Approve, edit or close.

On your phone, with generous controls and later by voice too. No app-store lock-in and no mouse fatigue.

AI on your terms

Your data is not training material.

Tickessa uses your support knowledge to help at the right moment — not to make someone else's general AI model smarter. Your background knowledge stays under your control.

Explore the Local AI plugin

How Tickessa protects your knowledge
No training on customer dataYour tickets and replies do not become practice material for general models.
Your knowledge stays yoursTickessa retrieves only what the specific task needs.
Local AI from a Mac miniThe affordable Mac mini M4 has already passed the local AI trial. Larger chip classes grow with your workload.
An installer, not an installation projectGuided in the browser, manually if preferred, or via SSH for administrators.

What Tickessa is built for

Less admin.
More done.

Lean enough for small teams. Thoughtful enough for multiple products, inboxes and people with real responsibilities.

Everything lands in one place.

Emails, contact forms, app feedback and bug reports become one clear, traceable case.

AI handles the busywork.

Assign, summarise, prioritise and prepare suitable replies — so you do not have to read every hello three times.

You have the final say.

Sensitive replies never go out on their own. Review first, then approve. Automation only where you explicitly allow it.

Multiple projects. One head.

ORTNUNG here. FAIRdriving there. Everything still in view.

Separate colours, inboxes, reply styles, knowledge articles and responsibilities — without maintaining three different systems.

ORTNUNG 12 FAIRdriving 7 Wohnkabinen Forum 3

Voice control later too

‘Make it friendlier and send it.’

Web, App & Watch

One account. Every important decision.

Knowledge that works

Find the answer before a ticket is created.

Clear ownership

Who can do what? Checked server-side.

What Tickessa explicitly does not want to be

A monstrous call-centre system with 48 submenus.

  • ×
    No Zendesk clone

    Only features that genuinely save work every day.

  • ×
    No AI on autopilot

    Sensitive, legal or escalated cases stay in human hands.

  • ×
    No data roulette

    Clear roles, an audit trail and properly separated internal information.

Who it is for

For small teams with a surprising amount going on.

When several apps, websites or projects need support, but nobody wants to spend the day digging through inboxes.

Small product teams App and web businesses Multiple brands or projects People who value switching off

The price question, answered briefly

Start with what you need. Grow with your support.

Light, Business or AI.And much more time to switch off.

Three options. No pricing maze.

You decide who looks after the engine room.

Light and Business are available with or without hosting; AI includes hosting. Euro prices exclude VAT. Checkout calculates currencies, taxes and discounts. Hardware is not included.

Tickessa Light

Tickessa Light

€69per month
without hosting

€99/month with hosting

Manual email support for small teams. No AI.

  • Up to 2 email accounts, 2 active projects, 3 active users
  • Tickets, manual replies and web/PWA
  • No AI, including your own API keys
  • No knowledge base, portals, forms, automations, plugins or external integration API
  • Monthly rental only
Choose plan
Tickessa Business

Tickessa Business

€149per month
without hosting

€199/month with hosting · €1,490/year without hosting

Full-featured Tickessa without Light limits. With or without hosting.

  • All features: knowledge base, portal and forms
  • Workflows, plugins and integrations
  • Optional own AI keys (BYOK)
  • No AI tokens included
  • Updates during the rental period
Choose plan
Tickessa AI

Tickessa AI

€299per month
with hosting

Hosting included · monthly rental

Everything in Business, fully hosted with Tickessa AI.

  • All Business features
  • Operation, updates, backups and monitoring
  • 5M AI tokens per billing month
  • AI sorting, summaries and reply drafts
  • Extra allowance in the customer account
Choose plan

All euro prices exclude VAT. Checkout calculates currency and taxes for your country. Self-hosted rentals have 14 days of grace after the paid period; reading and export remain available afterward, while editing is blocked. A renewed licence file restores editing. Existing legacy licences remain unchanged.

Self-hosted at a glance

What you need

  • Web hosting with your own domain and valid HTTPS
  • PHP 8.2 to 8.5 and MySQL 8 or MariaDB 10.6 to 11
  • FTP/SFTP or SSH for the initial upload of the ZIP contents
  • A cron job via HTTPS or the PHP command line

Included in the package

Ready to get started

  • Ready-built web/PWA with tickets, mailboxes, projects and roles; knowledge base from Business
  • Guided browser installer; alternatively installation via SSH/PHP CLI
  • Signed updates with backup, recovery and a release archive
  • No Node, npm or build environment required on the customer server
What you getLightBusinessAI
Runs on your infrastructureOptionalOptional–
Updates applied automaticallyWith hostingWith hostingYes
Web/PWA accessIncludedIncludedIncluded
Your own AI provider–AvailableOptional
Tickessa AI allowance––Included

The API works both ways

Your AI.
Or ours.

From Business, you choose your AI provider. Light has no AI, including your own keys. Connect your own provider or use a predictable Tickessa allowance. Keys stay on the server — never in the browser or app.

Your own API accessYou pay the AI provider directly and keep track of costs yourself.
Tickessa allowanceWe take care of the provider, limits and transparent usage.

Coming next: phone support joins in

Call received. Request understood. Ticket ready.

We are planning AI call handling that structures and summarises the request, then hands it to a person when needed. Telephony will be offered later as a fair usage-based add-on — spam, failed attempts and three-second calls should not appear on your bill.

Pilot before pricing
Payment service connected

Current progress

Tickessa is here.
Version 0.17.0 is ready.

The verified Light and Business packages are available in the protected customer account after a self-hosted purchase. The browser installer guides you through server checks, database setup, licence import and first access.

View plans
Mobile cockpit foundation Roles and project model Own database and PHP foundation Light from €69/month without hosting Customer account and download logic Payment service prepared Light and Business packages 0.17.0 AI gateway and telephony pilot